SOCIAL MEDIA MARKETING MANAGER

Position Summary:

Manages the property Marketing activities in accordance with Company Internal Control Policies and Procedures, state and federal regulations, Bank Securities Act, Title 31 Rules and Regulations, and the Company’s Responsible Gaming Plan.

Essential Responsibilities:

1. Provides next-level guest service to internal and external guests.

2. Hires, motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.

3. Responsible for creating and fostering an environment of support and motivation for Team Members.

4. Assists in establishing department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.

5. Maintains confidentiality of all privileged information in accordance with established procedures with Company policy and state regulations.

6. Manages the day to day operations of the Marketing Operations Department, which includes Players Club, Promotions, Gift Shop and Host Team.

7. Responsible for recruiting, training and scheduling the Marketing Operations Department.

8. Responsible for maintaining property inventory levels including players club supplies and on property signage.

9. Maintains and loads offers into promotional marketing kiosks.

10. Prepares and operates any special events or promotions.

11. Coordinates needs of property with regional support team, includes any advertising or operational issues

12. Prepares data for the department operating budgets and acts on budget variance items.

13. Reviews activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.

14. Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.

15. Ensures procedures and proper controls are strictly enforced to protect assets.

16. Reviews compliance with relevant gaming regulations to ensure that the department is operating within these parameters, as well as Company policies and procedures.

17. Works with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.

18. Responsible for communication within department ensuring information is shared with team members.

19. Maintains contact with Security and Surveillance Agents and the bank to locate variances and ensure proper handling of monies.

20. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.

21. Monitors the day-to-day activities of the department(s) as subject to established Company policies.

22. Keeps position supervisor informed of relevant activities.

23. Attend required training sessions offered by the Company.

24. Obtain and retain required license(s).

25. Perform the duties described in compliance with local laws and regulations.

26. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

27. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.

28. Have knowledge of the Property’s programs to address problem gaming.

29. Report any acts of wrongdoing of which the Team Member may have knowledge.

30. Other duties as assigned.

Position Qualifications:

· Bachelor’s degree (B. A.); plus, two to four years related experience and/or training; other combinations of education and experience may be considered.

· Must have a professional demeanor and be able to communicate well with the public. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform job duties.

· Must be able to formulate and communicate ideas and to make independent decisions.

· Strong oral and written skills and a proficiency in Microsoft Office are required. Proficient in using the Ten Key Adding Machine. Must be good at math and writing.

· Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.

· Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.

Supervisory Responsibilities:

Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.