HHR LEAD TECHNICIAN
Position Summary
Assists with direct supervision of HHR tech operations.
Essential Responsibilities:
Maintains confidentiality of all privileged information in accordance with established Company Policy, State and Federal regulations.
Provides next-level guest service to internal and external guests.
Responsible for creating and fostering an environment of support and motivation for team members.
Maintains security and always protects Company assets by adhering to Company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31, and performs all job duties in a safe, professional and responsible manner.
Assists with establishing department standards, guidelines and objectives, and maintaining other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
Reports shift activity daily and coordinates with other shifts; including customer activity and proactive repairs and maintenance, HHR moves, diagnostics and any unusual activity.
Inspects, maintains, and repairs HHR machines as well as bill exchangers.
Responsible for periodic maintenance, equipment testing and service calls for HHR machines.
Assists in monitoring the HHR system.
Assists in training of HHR technicians and occasional assistance in troubleshooting various HHR machine malfunctions. Delegates authority and assigns responsibilities.
Communicates effectively to ensure that consistent, accurate and timely information is provided to all shifts.
Effectively handles customer and team members concerns and requests.
Addresses and manages complaints, or concerns from Team Members.
Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
Ensures that staff behavior and appearance are in compliance with established standards.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor. Keeps position supervisor informed of relevant activities.
Attend required training sessions offered by the Company.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
Take on and manage various projects as assigned in order to aid in achievement of evolving Company goals and objectives.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the Property’s programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.
Other duties as assigned.
Position Qualifications:
High School diploma or GED required; Associates degree in electronics or related field preferred. Minimum two (2) years’ experience as an HHR Technician / Bench Technician with A+ Certification preferred. Combinations of education and experience may be considered.
Required competencies include initiative, time management, decision-making, communication proficiency and organizational skills.
Strong proficiency in Microsoft Office, or equivalent applications and menu-driven programs is required. Knowledgeable in creating spreadsheets or similar data reporting.
Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights.
Must be able to formulate and communicate ideas and to make independent decisions.
Must be able to obtain and maintain all licenses, certifications, and indemnifications requisite to the successful completion of all essential responsibilities.
Must meet or exceed all regulatory conditions stipulated for individuals holding this or similar positions.
Supervisory Responsibilities:
Assists in managing subordinates and coordinating day-to-day activities.
Email your resume, cover letter and salary expectations to: careers@p2e.com